FREQUENTLY ASKED QUESTIONS

You must be aged 18 or over to purchase fireworks. We may ask for suitable photographic identification when you order, receive a delivery or collect from our store. We will refuse a sale where age cannot be verified.

You can order through our website or visit our Manchester store. Add your chosen products to the basket, proceed to checkout and select one of the available delivery, collection and payment options.

The payment methods currently available will be displayed at checkout. Depending on your order, these may include card payment and payment on collection.

Please contact us as soon as possible. We will try to help, but an order may not be changed or cancelled once it has been prepared or dispatched.

Product descriptions provide information about each firework or display pack. If you need help choosing products for your available space, occasion or budget, contact our team before ordering.

We currently deliver to eligible UK Mainland addresses. We do not deliver to Northern Ireland, the Republic of Ireland, offshore islands or locations our specialist carrier cannot safely service.

Orders below £250: £29.95
Orders of £250 or more: free delivery

Fireworks are regulated explosive products and cannot be sent through the ordinary postal network. Orders must be transported by an appropriate specialist delivery service.

Deliveries are normally made on weekdays between 8:00am and 5:00pm. Delivery dates and times are estimates unless expressly agreed otherwise. If your order is required for a particular event, please order in good time.

Yes. An adult aged 18 or over must be present to receive and sign for the order. The carrier may request photographic identification. Fireworks will not be left unattended or in a nominated safe place.

The carrier may arrange another delivery or return the order to us. A reasonable redelivery or return charge may apply where permitted. Please contact us for assistance.

Yes. Free collection is available from:

Mr Guy Fawkes Fireworks
Unit 11, Astra Business Park
Manchester, M17 1SU

Please wait until we confirm that your order is ready before travelling.

Bring your order confirmation and suitable photographic identification. The person collecting must be aged 18 or over.

Our published opening hours are 8:00am–10:00pm. We recommend confirming that your order is ready before travelling to collect it.

Contact us in writing within 14 days of receiving your order. Eligible items must be unopened, unused, in their original packaging and suitable for resale. Fireworks must only be returned using an authorised hazardous-goods service.

No. Never send fireworks through Royal Mail, an ordinary parcel carrier or another standard postal service. Contact us first so we can confirm whether the return is eligible and arrange a safe collection where appropriate.

Contact us promptly with your order number, a description of the issue and clear photographs where possible. Keep the product and all packaging until we tell you what to do.

Do not approach it immediately and never attempt to relight it. Keep people away, follow the safety instructions supplied with the product and contact us for advice. Do not attempt to transport or return a firework that has been lit or partially fired.

Eligible refunds will be returned to the original payment method. Once issued, the funds may take several working days to appear, depending on your payment provider.

Only use fireworks on suitable private property with the landowner’s permission. Always check the safety distance and category printed on the product and ensure the available space is appropriate.

Keep fireworks in their original packaging in a cool, dry and secure location, away from children, pets, heat, flames and other ignition sources. Follow all instructions supplied with the products.

Do not use fireworks in strong winds or other conditions that could make their operation unsafe. Check the weather, surrounding area and product instructions before setting up a display.

Please read our Fireworks Safety page and the instructions supplied with every product before use. If you are uncertain about a product, contact us before lighting it.